Terms and Conditions

Terms & Conditions

General 
These terms and conditions supersede all previous terms and conditions issued.
@Logistician as a Division of Industrial Logistics Institute reserves the right to vary scheduled course dates and fees however receipt of a Registration prior to any fee increase(s) will ensure the client pays only the fee amount which was published at the time of Registration.

Registrations 
@Logistician as a Division of Industrial Logistics Institute must receive all Registration forms and/or purchase orders 24 hours prior to course commencement in order to assist with course viability decisions.

Late registrations will be accepted at our discretion right up to course commencement date as long as the course being booked has been deemed viable and seating is available. Please contact @Logistician as a Division of Industrial Logistics Institute or email your request to info@inloginstitute.com to determine the status of any course at any time.

Registrations must be received by @Logistician as a Division of Industrial Logistics Institute in writing - either via email, or website registration.

Participants who do not have the required prerequisites may be refused acceptance into some of our courses. Prerequisites, where required, are clearly stated on all courses that have this as a requirement and are outlined at www.inloginstitute.com or you can call +61 3 9449 9224.

Once a Registration and/or purchase order is received, Industrial Logistics Institute will immediately issue a 'Registration Received' letter by email to acknowledge your registration.

The 'Registration Received' notification does not imply that the course itself is confirmed, purely that we have received and recorded your Registration.

Any alterations to the original Registration should be notified to Industrial Logistics Institute or info@inloginstitute.com as soon as possible or no later than 24 hours prior to course commencement.

Course Confirmation
A 'Course Confirmation' letter by email is issued to each registrant once there are sufficient participants for the course or no later than eight (8) hours prior to course commencement, whichever is the earlier.

'Course Confirmation' means that Industrial Logistics Institute are fully committed to delivering the course and have formally issued purchase orders (including non-refundable venue, travel and accommodation payments) to all associated suppliers engaged with courses delivered off-line. 
A 'Course Confirmation' provides joining instructions and full location details of the course itself.
This notification will be sent to attendee(s) and the booking authority (if all contact details are supplied as part of Registration).

Cancellation and Transfer Options 
Industrial Logistics Institute reserves the right to defer or cancel any course if there are insufficient bookings or conditions arising beyond our control. Every practical assistance will be given to reschedule clients to an alternative course date and/or to provide a full refund (if applicable).

If there are insufficient participants for this course, Industrial Logistics Institute will advise of course cancellation or postponement via a 'Rescheduled Course' letter by email no later than eight (8) hours prior to course commencement.

In the instance where Industrial Logistics Institute postpones a course, no customer invoice will be generated. Industrial Logistics Institute Administration will automatically suggest the next scheduled date for you and will offer possible alternative options for you.
Cancellations by the customer must be received in writing (or email) to Industrial Logistics Institute via info@inloginstitute.com or posted to the address below, as early as practically possible, but no later than 8 hours prior to course commencement.

If the course has already been confirmed by Industrial Logistics Institute (refer 'Course Confirmation' above) prior to the customer cancellation advice, then the following conditions will apply: - Industrial Logistics Institute will not cancel the course based on late customer cancellations as all suppliers have been locked in for delivery as at date of 'Course Confirmation'

Any participant who is unable to attend may send a replacement participant and must notify Industrial Logistics Institute of the change in details

The invoice is issued as normal to the registrant which is due and payable immediately - No credit notes will be issued

If a replacement participant cannot be sent, the registrant is offered a training credit towards any future Industrial Logistics Institute course equal to the full value of the Invoice which must be taken up within a six (6) month timeframe otherwise the credit will become null and void.

Industrial Logistics Institute will assist the registrant in rescheduling their booking however the onus is on the client to utilise their training credit within the 6 month period.

If the course has not been confirmed by Industrial Logistics Institute (refer 'Course Confirmation' above) prior to the customer cancellation advice, then no penalties or payments will apply to the customer and no invoice will be issued for that Registration.

Invoices 
Invoices are issued only once the course is confirmed (course confirmation occurs beginning ten (10) days and up to 8 hours before course commencement date however the actual invoice will be delivered to the client around the time of course commencement unless otherwise specified by client – refer points below).

Invoices will be issued by email or hardcopy or both, whichever is the preference of the client.

Any client request for an invoice to be issued ahead of actual course registration and attendance, will be accommodated by Industrial Logistics Institute, however please note that the payment is due and payable immediately and the customer must take up the full value of the invoice towards any future Industrial Logistics Institute course within a six (6) month timeframe.
If a client makes a full payment against an invoice and wishes to receive an "Invoice Paid" document, please email info@inloginstitute.com.

Payment Terms and Methods 
Payment for public schedule or in house courses must be received by Industrial Logistics Institute 7 days from presentation of invoice unless otherwise agreed in writing with your Industrial Logistics Institute representative.
Payment can be made via credit card or EFT.

EFT Details:Westpac BankName: Industrial Logistics Institute BSB:033-005 ABN: 87840353006 A/C: 288649

Please direct any payment remittance to info@inloginstitute.com.

Payment - In House Course 
For any In House course booking, Industrial Logistics Institute must receive a confirmation from the engaging "organisation” in writing (letter or email) no later than ten (10) working days prior to course commencement.
If the customer elects to cancel an In House course, any direct costs already paid by Industrial Logistics Institute are to be reimbursed to Industrial Logistics Institute by the client. Industrial Logistics Institute will issue an invoice and attach proof of all expenditure.

If the customer elects to postpone an In House course, the Industrial Logistics Institute representative will liaise with the client to determine an appropriate reschedule date and any direct costs already paid by Industrial Logistics Institute are to be reimbursed to Industrial Logistics Institute by the client. Industrial Logistics Institute will issue an invoice and attach proof of all expenditure.